HomeComplaintsOnly Bets Casino - Player's withdrawals are delayed and ignored.

Only Bets Casino - Player's withdrawals are delayed and ignored.

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Current status

Waiting for Casino Guru to reply

3d 21h 22m 38s

Only Bets Casino
Safety Index 4.4 Low

Case summary

The player from Uzbekistan faces issues withdrawing funds from his account, with only 4 out of 25 withdrawal requests approved. Customer support references the payment system and has not forwarded his complaint to a senior manager, while his concerns are consistently ignored.

Public
Public
4 days ago
ruTranslationgb

It is illegal to withhold funds from my account ID 664391 email address dssssss1020@mail.ru From June 30 to July 7, 2026. Customer support refers to the payment system. Out of 25 withdrawal requests, they only approved 4. They haven't forwarded my complaint to a senior manager. They completely ignore my complaints.

Automatic translation:
Public
Public
3 days ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
3 days ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Only Bets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please advise how long you were a player at the casino and when exactly your account was blocked?
  • How did you learn about your account being blocked?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Did you achieve your current balance with the help of a bonus?
  • Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Waiting for approval
Waiting for approval
3 days ago
ruTranslationgb
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
yesterday
ruTranslationgb
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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