Only Bets Casino - Player's withdrawals are delayed and ignored.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Only Bets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I sent all the screenshots of the game conversations to the above email address. I was blocked and can't log in now, but luckily I took screenshots. I sent everything as soon as they started playing tricks.

Thanks for your patience.

• Could you please confirm you registered in the casino using your name?
• Have you played in the casino using your device?
• Have you deposited into the casino using a payment method in your name? Have you used the same payment method when requesting a payout from the casino?
• Have you contacted the casino via email at support@onlybetscasino.com
• Have you learned the reason why your account was blocked?

Please let me know.

I registered through the MI model. But I mostly played on the HONOR or LG models. I bought the LG and HONOR from Natalya Usenko. She also has an account on this gaming platform. I can send you one.

I wrote to them from her email, but they never answered me.

These are my documents. If such confirmation is needed.

This is when I registered. You can see my email address there.

Thanks for the detailed explanation of the situation.

I checked the casino's rules: https://onlybetscasino.com/ru/app/info/ofert-policy

7. Depositing funds

7.2. All deposits must be made from an account, payment system, or credit card registered in your name.

Furthermore, please check our Fair Gambling Codex for Players :

"For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Unfortunately, in your case, this rule has been breached. Using deposit methods of other people in online casinos is strictly prohibited and would cause you the same issues in any casino where you would deposit using someone else's payment method. Unfortunately, we are powerless in asking the casino to pay out any balance under these circumstances and are forced to close the complaint as a result.

Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with any online casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards

Tomas