One2bet Casino - Player’s account is closed by casino.

One2bet won't pay me 2 withdrawls i made and blocked my account for no reason but because I won.

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Dear Wavy1979,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hi Petra same again with this company and I was playing jim hou wang game on the pussy888 platform

Sorry I got it mixed up this one i was playing

And it was my own funds that I deposited and they just didn't want to pay me 2 times which in total was 2200

Thank you for your reply and for providing the previous details, Wavy1979.

• Do you have any balance on your account?
• Have you made any successful withdrawals before?
• Could you please clarify the exact date when you requested the withdrawal?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you again for your cooperation.

Dear Wavy1979,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry I doubled up on my complaint so if u can transfer all the information from the other complaint with the same amount I'm disputing to this case as this case is the correct company.

Dear Wavy1979,

Thank you for your reply and for providing the previous details.

To help us process your case accurately, could you please clarify the following:

• Which complaint was submitted incorrectly (please provide the complaint ID and the name of the company), and which complaint should remain active?
• When did you make your last successful withdrawal, and how long did it take to be processed?
• Which payment method did you choose for your withdrawal? Was it the same method used previously?
• Could you provide any additional communication you have had with the casino? This can include screenshots, emails, or chat records. You can send all documents to petra.h@casino.guru or post your screenshots directly to this thread.

Thank you again for your cooperation. Your answers will help us resolve your case as efficiently as possible.

Dear Wavy1979,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Can you please tell me where your at with my complaint how long will it take for an outcome or answer please?

Hi, thanks for your message.

As soon as we receive the required documents and information requested above, we will forward your complaint to our colleague who handles these cases. However, he needs these details in order to properly assess and evaluate your case.

Could you please provide your withdrawal history and confirm your verification status?

Thanks in advance.

Dear Wavy1979,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru