One Casino NL - Player's account lacks addiction prevention.

No addiction prevention was carried out even after the six-month cruds, just adding bonuses to the lubrication to ensure that I become addicted again

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Dear C078,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with One Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate?

Thank you in advance for your response.

Best regards,

Attila

What u need

Dear C078, thank you for your reply. Could you kindly share what issues are you currently experiencing at One Casino? We are here to assist you in any way we can. Thank you.

They not following the rules from ksa

Dear C078, thank you for your response. Do I understand correctly that you are currently registered in a national self-exclusion registry?

If so, do you currently still have access to your account at One Casino?

Additionally, could you please share your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru.

Thank you in advance for your cooperation.

no one closed my account but do not reply at my mail

Dear C078, thank you for your response. Could you please share your self-exclusion request? You can reach me via email at attila.g@casino.guru.

I didn't ask for that because of the addictions

Dear Player, thank you for your response. Could you please confirm whether you have indicated any gambling related issues to One Casino?

Dear C078,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru