The player from Misiones faced an issue where a recharge of 50,000 was deducted from his bank account, but was not credited to his casino account. Despite providing screenshots and bank statements as proof of the transfer, the casino claimed it was insufficient. We recommended that the player contact his payment provider to investigate the transaction, as the casino was unable to resolve the issue directly. The complaint remained open for one month to allow for updates, but was closed due to the player's lack of response. The player could reopen the complaint in the future if he wished to continue the investigation.
Olymp Casino - Player's deposit has been confiscated.
Closed
Our verdict
Player stopped responding
Amount: $50,000 ARS
Olymp Casino
Safety Index 5.4 Below averageCase summary
Discussion
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3 weeks ago
Translation
I recharged 50,000, it was deducted from my bank account, but it wasn't credited to my casino account. I provided proof of the transfer with screenshots and a PDF. They said it wasn't sufficient proof of the transfer. I provided my bank statements for the day that passed, which clearly show the money left my bank, but they still said that wasn't enough.
Automatic translation:
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3 weeks ago
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Stay safe.
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3 weeks ago
Dear David41303,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account or returend to your bank account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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2 weeks ago
Dear David41303,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
