The player from Spain faces difficulties withdrawing her €280 due to the casino claiming they cannot see her two surnames on her card. Despite providing a photo of the card and a bank statement, they're still withholding her funds and not offering adequate support.
Olybet Casino ES - Player's withdrawal is being withheld.
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Current status
Waiting for Casino Guru to reply
5d 7h 7m 38s
Olybet Casino ES
Safety Index 9.5 Very highCase summary
Discussion
Public
Public
4 days ago
Translation
Withheld 280 euros
I want to verify my card, but they say they can't see my two surnames and are asking for a card ownership certificate, even though they can see them perfectly. I sent the bank's cardholder information and contacted them via chat, but they're not helping me. They've kept my 280 euros for something absurd. They say they can't read my name and surnames.
I sent them a photo of the card to see if my name was visible. I also sent a bank statement proving my account ownership. They cut me off mid-sentence in the chat. So now they're holding my €280 for a non-existent error.
Automatic translation:
Public
Public
2 days ago
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2 days ago
Hello,
Thank you very much for submitting your complaint and for the updates provided before your complaint was reviewed. I’m sorry to hear about your negative experience with Olybet Casino ES.
Please allow me to ask you a few questions so I can better understand the situation.
- Has your payout been processed since your last update?
- If the issue persists, please provide updates directly in the complaint thread.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
