Olimp Casino - Player's account is closed after a withdrawal issue.

I played at Olimp.com on April 18. I had a balance of 1,730,000 KZT. The casino manually deducted my funds, claiming a technical error in Amatic games. However, on April 17, the system worked perfectly, and I even had successful withdrawals.

Furthermore, the casino used my win of 30,000,000 KZT in their official Telegram channel for advertisement, which proves they recognized the win as legitimate at that moment. After I complained, they blocked my account and removed all Amatic games from their site. I believe the 'technical error' is an excuse to avoid paying a large win. I request the return of my balance of 1,730,000 KZT."

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you accumulate these winnings with or without an active bonus?
• Did you notice any unusual behavior during your gameplay, such as no losing bets or an unusually high number of bonus rounds?
• What Amatic Industries games did you play to accumulate your winnings in the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila