The player from Russia has an issue with depositing 45,000 rubles to his OLIMPBET account, as the funds have not been credited despite being debited from his bank account. He has provided all available documentation but customer support continues to request a 'full deposit receipt' that his bank does not issue. He requests immediate verification of the payment and clarity on the situation.
Olimp Casino - Player faces delay in deposit verification.
Opened
Current status
Waiting for player to reply
6d 1h 37m 38s
Olimp Casino
Safety Index 3.4 Very lowCase summary
Discussion
Public
Public
22 hours ago
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Public
Public
22 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful deposits into this casino before?
- Have you contacted your bank to inquire about the status of the transaction?
- Can you see the deposit recorded in the transaction history of your casino account?
- Did you make any deposits of the same amount into other casinos on the same day?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
