The player from Russia had an issue with depositing 45,000 rubles to his OLIMPBET account, as the funds had not been credited despite being debited from his bank account. He had provided all available documentation, but customer support continued to request a “full deposit receipt” that his bank did not issue. He requested immediate verification of the payment and clarity on the situation. We asked him for additional details about the transaction, but he did not respond to our messages and reminders, so the complaint was closed for now due to lack of cooperation and no further investigation could be completed.
Olimp Casino - Player faces delay in deposit verification.
Closed
Our verdict
Player stopped responding
Amount: 45,000 руб
Olimp Casino
Safety Index 3.4 Very lowCase summary
Discussion
Public
Public
3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful deposits into this casino before?
- Have you contacted your bank to inquire about the status of the transaction?
- Can you see the deposit recorded in the transaction history of your casino account?
- Did you make any deposits of the same amount into other casinos on the same day?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Public
Public
2 weeks ago
Dear Artem1709,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
