HomeComplaintsOLE777 Casino - Player's account has been closed.

OLE777 Casino - Player's account has been closed.

Opened
Current status

Waiting for Casino Guru to reply

6d 11h 26m 29s

OLE777 Casino
Safety Index 3.6 Low

Case summary

The player from Malaysia reports that his account was blocked after making bets and attempting a withdrawal, with support claiming he violated rules without providing specific reasons. He seeks the return of his funds and wants clarification on the account blockage.

Written by Attila
Complaint Specialist
Submitted: 13 Sep 2026
Public
Public
3 days ago

The problem is that these casinos are scammers, I made bets, then I went to the casino and decided to make a withdrawal, after which my account was blocked, I contacted support, and there was a bot sitting there, saying that I violated their rules and they would not return the funds to me, there was always one answer to all my questions, proof of this I have a photo, I would like these scammers to tell me the reason for my blocking and return at least the deposit!

Public
Public
2 days ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
2 days ago

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
  • Did you pass the verification before you lost access to the account?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Waiting for approval
Waiting for approval
12 hours ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.