OKBet Casino (SCAM) - Player's withdrawal process is complicated and delayed.

How legit is OKBet South Africa? I am currently VIP4 and was in a position where I had to make corrections to my banking details and follow strict steps from the gaming platforms financial department to be taken so that we can see if money withdrawn will be successfully paid to my account. The first test for R50 was well successful.

But because due to my misunderstanding there was complications and my account now apparently has a abnormality and I need to make a deposit of R5000 to eliminate and restore my account.

I have to deposit R5000 into my game account to have my account restored the full 100% Because the withdrawal process is currently now only 80% due to the funds needed.

After all the deposits I already needed to make just to get to this point and withdraw the full amount after I deposit the R5000, am just scared I won't receive the money I want to withdraw now.

According to the consultant my withdrawal was reviewed and paid into my account but because the tax bureau froze the money in the bank system and will only release once the R5000 is paid, am just having second thoughts about the whole thing and wondering if I made all those deposits I already did for me to just loss everything.

Has this happened to anyone else before.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please send me the exact link to the casino your complaint is about?

Has the casino specified why you need to make an additional deposit to withdraw? Have you accumulated any winnings with a free, no-deposit bonus that would require a deposit to be withdrawable, or is there any other reason why you need to make a deposit?

Have you passed the full KYC verification?

Has the casino ever asked you to deposit money for reasons that seemed suspicious to you?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Good morning 

Answers to your questions. 

Could you please send me the exact link to the casino your complaint is about?

https://ok1-bet.cyou/?fbclid=IwZXh0bgNhZW0BMABhZGlkAasqRO7N2LIBHuLO_rvn5oqkKtOOgPZUJ5GaPKx_KkZdcccSNJKMKDFbpftcDBEdN3GG8SdG_aem_UAMYvtr8p8kf-2UUmfhAhg&utm_medium=paid&utm_source=fb&utm_id=120236289180480594&utm_content=120236290486370594&utm_term=120236289180500594&utm_campaign=120236289180480594#/

Has the casino specified why you need to make an additional deposit to withdraw? 

Yes 

Have you accumulated any winnings with a free, no-deposit bonus that would require a deposit to be withdrawable, or is there any other reason why you need to make a deposit?

I started off with a R87 new user registration bonus and upon a withdraw request i had to deposit R300 to upgrade to VIP1 inorder to make a withdraw. When I wanted to after depositing the R300 it was requested I make a additional deposit of R400 to upgrade to VIP2 and then only would I be able to make a successful withdraw. 

Once I did that and after my withdraw request which was rejected several times I noticed my banking details on my profile was entered wrong and the finance department had to change it to the correct banking details. 

Apparently due to my details being wrong and withdrawals rejected my account was on high risk and I had to follow strict instructions from the finance department to have a successful withdrawal after they changed my details. 

I had to do a Test withdraw to see if money withdrawn will be successful and paid to my account. 

I had to withdraw R50 as for the test and there after do 3 more withdraws. 1 for another R50 second one for R380 and the third one for the full remaining amount left in the account. 

Because it wasn't made clear to me that the R50 I withdraw first was actually just for the test when that was paid in successfully I made a withdraw for the second amount of R380. But that got rejected because the amount for the other R50 was suppose to come first and due to that my account got black listed.

Once the consultant had a fit telling me iam making their work alot more due to them already having so much to do and now they have to fix my account on top of that I was told I needed to deposit R4877 into my account for tax and after I do that my account will be restored fully and I will be able to withdraw the full amount in the account. So doing that I made the deposit I send prove of the tax deposit made and the consultant said they send it to finance department and the tax bureau department for payment. Because the consultant said it will be in my account within a hour I waited and thought it would come through and after awhile I asked what's happening seeing that the R50 test withdraw was in my account within a hour but this withdraw isn't it was said the consultant will follow up. Once I received feedback I was told my withdraw progress is on 80% and I need to make a deposit of R5000 now in order for my withdraw of now R26965 will be paid directly in my account and the R5000 is now to eliminate abnormalies that still remains in my game account. As soon as the R5000 is paid into my account the R26965 will be unfrozen and paid into my account. 

Have you passed the full KYC verification? 

As far as I know yes. 

Has the casino ever asked you to deposit money for reasons that seemed suspicious to you? 

Yes the deposit needed to be made for tax because I wanted to withdraw a amount of almost +-R13600/700 and then there after the deposit for eliminating the abnormality in my account.

Also when I asked them for proof showing that they have a valid South African license because apparently it states that they are I was told the best proof of that is the fact that they make use of vouchers used as a option for making deposits like a OTT Voucher, a Blu Voucher and 1Voucher.  

Hope this will help if any other pictures or screenshots between conversations of the consultant and me is needed I will gladly send. 

Regards

Leandra

 

Thank you for your response and for sharing the details regarding the problem you’re experiencing. I can see that this particular casino is not yet listed in our database, and I have already informed our data specialists to review it.

I have checked the website, and I can already confirm that this casino is a scam platform. It does not hold a valid license to operate in South Africa and uses fraudulent practices to request money from players.

Legitimate and licensed casinos never require players to make additional deposits to unlock withdrawals, pay "taxes," or "eliminate abnormalities" in their accounts. These are typical tactics used by fraudulent websites to convince players to keep sending more money. Once a player makes the payment, the scammers often invent new reasons for further deposits or simply stop responding altogether.

Please do not deposit any more money to this casino or share any personal or banking information with them. The so-called "consultant" and "finance department" are not genuine representatives of a regulated casino—their goal is to exploit players’ trust and extract as much money as possible.

You can read more about scam casinos in our article here: https://casino.guru/guide/scam-casinos-warning

If you have any other communication, payment confirmations, or screenshots showing their deposit requests, please forward them to me at veronika.f@casino.guru. This will help us document the case properly and warn other players about this fraudulent website.

Hello

Thanks for the update and feedback, seeing that their gaming platform is taken as scam, What's going to happen to all the money I already deposited and now can't even play on the site seeing that I first need to withdraw the huge amount that is in the account before I can access or open games to play.

I can't play, can't withdraw and I depended on every cent that I hoped I would be able to withdraw after each deposit i made and after each having to fix something with the account leading up to more unsuccessful withdraws.

Can I do something to get my money back??

Regards

That's the last of some of the screenshots is still have left in the phone. Hope this helps.

Sadly, because this is not a legitimate casino and operates without any proper licensing or regulation, there is no responsible authority or organization that can force them to release any funds, winnings or return your deposits to you.

As this is a confirmed scam operation, we have no way of assisting further with the recovery of your funds. We can only recommend reporting the incident to your local law enforcement or financial cybercrime unit. While we realize this may not result in the recovery of your money, it can help raise awareness and potentially support investigations into these fraudulent platforms.

I will classify your complaint as "unresolved" in our records, which will negatively impact the casino’s rating. While this may not fully resolve your concerns, it will act as a cautionary note to other players. I strongly advise against making deposits with establishments that you have not thoroughly verified or researched for reviews in the future.

I’m truly sorry that we were unable to assist you further in this case. Please know that we are here to help should you encounter any similar issues with this or another casino in the future.

Thank you for your understanding, and I wish you the best moving forward.

Best regards,

Veronika

Casino.Guru Team