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HomeComplaintsOKBet Casino (SCAM) - Player believes that their withdrawal has been delayed.

OKBet Casino (SCAM) - Player believes that their withdrawal has been delayed.

Unresolved
Our verdict

Unreasonable excuse

Black points: 2,582

Amount: R22,388

OKBet Casino (SCAM)
Safety Index:Very low

Case summary

The player from South Africa had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The issue was resolved after it was determined that the casino in question was a fraudulent imitation, which did not honor winnings. The player was advised to cease all interactions with the casino and take steps to secure their accounts. Following this guidance, the player marked the complaint as resolved.

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2 months ago

After depositing 4850 in my account with some of the money being said to be for the blacklist ,I was told to pay that blacklist amount in order to make a withdrawal and I did just that,then after I was told to withdraw all the funds and I did that.. 6 hours later money has not reflected in my account and when I ask they tell me there a deposit of 4477 I need to make for taxes,mind you the taxes should be pain in-game 😢.. without depositing they say my money will not reflect in my account. Please help me get atleast my deposit of 4850 because I'm not even working that was my hustling money I had saved for this coming December and now all is gone..

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2 months ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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2 months ago

Dear Fortunechil,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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2 months ago

Dear Fortunechil, in order to better help you with your issue, could you please send me a direct link to the casino in question?

Thank you very much for your cooperation.

Best regards,

Attila G.

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2 months ago

https://ok-bet.cyou/index.html

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2 months ago


https://ok-bet.cyou/#/?id=drYJQbIY

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2 months ago

Dear Fortunechil,

Thank you for reaching out and sharing your concerns.

It has come to our attention that an entity identifying itself as OKBet Casino may be operating as a fraudulent imitation of the legitimate OKBet casino. Reports suggest that this entity will not honor winnings. We strongly urge you not to deposit any more funds or engage further with this platform, as doing so may expose you to significant risks, including the potential loss of personal and financial information.

We’ve received numerous complaints about this casino. This casino lure players with promises of high winnings, but when players attempt to withdraw their funds, they are met with repeated demands for unusually high deposits.

We strongly advise you to cease all interactions with OKBet Casino and avoid sharing any sensitive information. If you’ve already done so, please take immediate steps to secure your accounts and monitor them for suspicious activity.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

If you have further questions or need additional support, don’t hesitate to contact us. We’re here to help.

Best regards,

Attila G.

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2 months ago

This means I have been scammed ..so much money .. thank you for your feedback..


They said money has been frozen by tax authorities n I have to pay tax of around 4000 something for my money to reflect 😔..

That is also a lie

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2 months ago

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Fortunechil,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila

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