The player's withdrawal is delayed for 4 days. The complaint was resolved as the player received his money.
OhMySpins Casino - The player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €575
OhMySpins Casino
Safety Index:Very highCase summary
Discussion
Public
Public
3 years ago
Translation
I requested a withdrawal 4 days ago. Or 2 payouts. According to support, these have been in the final phase for 2 days and will definitely be paid out soon. Suddenly it is then said again that it will take a while. When I asked if I needed to verify my account, it said it wasn't currently required. Now I don't know what to do next and I'm afraid I won't get my prize.
Automatic translation:
Public
Public
3 years ago
Hello str4ffi,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with OhMySpins Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account was ever verified in the past? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request
Looking forward to your answer.
Regards,
Nick
Public
Public
3 years ago
Translation
Hello,
actually I sent an email to [email protected] and 2 hours later the money was there. So it's done.
Automatic translation:
