The player from Greece is submitting a complaint against MySpinGo Casino for unfairly closing his account and confiscating his €500 balance after a withdrawal request. He denies owning a duplicate account mentioned by the casino and has requested proof of the allegations, as he claims his account is the only one he has on the platform.
MySpinGo Casino - Player’s account has been closed, and winnings confiscated.
Opened
Current status
Waiting for Casino Guru to reply
5d 14h 1m 46s
MySpinGo Casino
Safety Index 6.4 Below averageCase summary
Discussion
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Is there any chance that someone from your household or using the same IP address also created an account at this casino?
- Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
- Have you used any shared devices or a shared internet connection while accessing your casino account?
- When exactly did you register at this casino?
- Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly specify if it was a free bonus or a deposit bonus.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
