The player from Austria has not received his payout for 1.5 months despite submitting the payment request on September 14th, which remains "in process." He has contacted support multiple times but only receives vague responses about issues with the payment provider, and he cannot use an alternative payout method.
Oddze Casino - Player's withdrawal is delayed.
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6d 22h 57m 37s
Oddze Casino
Safety Index 3.3 Very lowCase summary
Discussion
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3 hours ago
Translation
Hello!
This casino hasn't paid me my money for 1.5 months.
I submitted the payment request on September 14th and it is still marked as "in process".
After contacting support several times, I always get the same answer, namely that there is a "problem with the payment provider," but they cannot tell me when it will be resolved, and I cannot use another payout method because they say they no longer have the money.
I just want my money back and I don't know what to do, the support is no help at all.
Regards, David
Automatic translation:
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1 hour ago
Important notice:
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1 hour ago
Dear davidon1997,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- Can you confirm that your KYC verification was completed?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
