The player from Austria was facing ongoing withdrawal issues for months, as his payment methods had been switched to cryptocurrency without explanation, preventing him from withdrawing approximately €9,000 in winnings. Despite completing the verification process and regularly contacting support, he received no response and felt the casino was making excuses to delay his payouts. We asked him for additional details about past withdrawals, bonus use, and alternative withdrawal methods, but he did not reply to our messages or reminder. As a result, we were unable to investigate further and the complaint was closed due to his lack of response.
Oddze Casino - Player's winnings are confiscated due to payment issues.
Closed
Our verdict
Player stopped responding
Amount: €9,000
Oddze Casino
Safety Index 3.6 LowCase summary
Discussion
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1 month ago
Translation
For months I've had problems with withdrawals. I deposited using my credit card and Mifinity, contacting support almost daily, and always getting the same answer: the finance department is overloaded. Okay, wait two weeks. Then suddenly, without any explanation, my payment methods were changed to cryptocurrency (see attachment), and I could no longer make withdrawals or deposits in euros using my credit card or Mifinity. Therefore, I couldn't withdraw my winnings or make any further deposits. Now my winnings of approximately €9,000 are worthless. Support keeps contacting the responsible casino, but I never get a response. I've been playing this game with the casino for weeks now; they simply refuse to pay out and keep inventing reasons or making excuses. I consider this fraud! I've completed my verification (see attachment). I think the finance department is trying to prevent larger withdrawals.
Automatic translation:
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3 weeks ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear gertschi62,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal.
To help me better understand your case, could you please answer the following questions?
- Have you made any successful withdrawals from this casino before?
- Did you accumulate your winnings with or without an active bonus?
- Did you tried different payment methods for withdrawal?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
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2 weeks ago
Dear gertschi62,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Karla
Casino.Guru
