HomeComplaintsOddze Casino - Player's winnings are being canceled repeatedly.

Oddze Casino - Player's winnings are being canceled repeatedly.

Opened
Current status

Waiting for player to reply

6d 18h 22m 0s

Oddze Casino
Safety Index 3.6 Low

Case summary

The player from Germany has faced multiple cancellations of his withdrawal requests totaling €662.09, with no clear explanations provided by the casino after a verification on July 30, 2026. He suspects the casino is cheating its customers and has not received the TxID to clarify the situation with the cryptocurrency platform.

Written by Tomas
Complaint Specialist
Submitted: 13 Aug 2026
Public
Public
yesterday
deTranslationgb

I won €662.09 at the casino after making a deposit using a bonus and wanted to withdraw the winnings. After verification on July 30, 2026, I initiated the withdrawal using the cryptocurrency I had previously used for the deposit.


The first two withdrawal requests were both cancelled after 24 hours without explanation. I received an email from support asking me to contact them to find out the reason.

According to the live chat, there were technical difficulties and I was asked to repeat the withdrawal. With subsequent cancellations, either no explanation was given or I was told to change my cryptocurrency.


Currently, after the ninth failed transaction, I assume this casino is cheating its customers and should be blacklisted immediately. They now claim that deposits using USDT/BEP20 are not working at bidget. Therefore, they keep canceling withdrawals. I politely requested the TxID so I could clarify this with bitget, but I'm not receiving a response. There are generally no problems with bidget; deposits are working without any issues.


I don't expect a response from the casino. I just want to warn other players.

Automatic translation:
Public
Public
5 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
5 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Oddze Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Is your player's account accessible to you? Can you log in?
  • Have you made any previous successful payouts from the casino?
  • Could you please share with me your communication with the casino you refer to in your first post? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin

Tillykke has 6d 18h 22m 0s to reply

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.