The player from Germany had faced multiple cancellations of his withdrawal requests totaling €662.09, with no clear explanations provided by the casino after a verification on July 30, 2026. He suspected the casino was cheating its customers and had not received the TxID to clarify the situation with the cryptocurrency platform. We asked for more details from the player. After a back-and-forth with the casino's support, the player confirmed he received the money and decided to close their casino account. As a result, we closed the case as resolved based on his confirmation.
Oddze Casino - Player's winnings are being canceled repeatedly.
Resolved
Our verdict
Case closed
Amount: €662
Oddze Casino
Safety Index 3.6 LowCase summary
Discussion
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1 month ago
Translation
I won €662.09 at the casino after making a deposit using a bonus and wanted to withdraw the winnings. After verification on July 30, 2026, I initiated the withdrawal using the cryptocurrency I had previously used for the deposit.
The first two withdrawal requests were both cancelled after 24 hours without explanation. I received an email from support asking me to contact them to find out the reason.
According to the live chat, there were technical difficulties and I was asked to repeat the withdrawal. With subsequent cancellations, either no explanation was given or I was told to change my cryptocurrency.
Currently, after the ninth failed transaction, I assume this casino is cheating its customers and should be blacklisted immediately. They now claim that deposits using USDT/BEP20 are not working at bidget. Therefore, they keep canceling withdrawals. I politely requested the TxID so I could clarify this with bitget, but I'm not receiving a response. There are generally no problems with bidget; deposits are working without any issues.
I don't expect a response from the casino. I just want to warn other players.
Automatic translation:
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Oddze Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible to you? Can you log in?
- Have you made any previous successful payouts from the casino?
- Could you please share with me your communication with the casino you refer to in your first post? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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4 weeks ago
TranslationAfter several further emails and the threat of publicly disclosing the alleged insolvency, which had supposedly existed for three weeks, on several affiliate sites, the casino paid out the money.
I will now close my account there and recommend that any player who is looking for information here should steer clear of this casino.
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4 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Tillykke,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
