The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.
Octocasino - Player’s deposit has never been credited to his casino account.
Resolved
Our verdict
Case closed
Amount: €33
Octocasino
Safety Index:HighCase summary
Discussion
Public
Public
4 years ago
Translation
Hi. Have waited for over 1 week now and the deposit was not credited. I paid with online banking (immediately). Screenshots of the transfer confirmations were also sent. Goods 33 €. Oh well. Kind regards😉
Automatic translation:
Public
Public
4 years ago
Dear David,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.
Could you please advise if you contacted your bank already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
4 years ago
TranslationAdditional comments from the player:
"Hello, unfortunately I cannot answer via the homepage. The deposit arrived today. Thanks to the Casino Guru team 🙂 Thank you Petronela"
Automatic translation:
Public
Public
4 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, David, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
