The player from Ontario reported that his winning hand in Blackjack from December had not been credited to his account despite having provided multiple screenshots. He received no follow-up responses from the casino. The Complaints Team acknowledged the player's concerns but concluded that since the account was closed, the casino could disregard the investigation. As a result, the complaint was closed without further action being taken.
Ocean Spin Casino - Player's winnings have been confiscated.
Closed
Our verdict
Other
Amount: C$65
Ocean Spin Casino
Safety Index:Very lowCase summary
Discussion
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1 year ago
I had a winning hand if Blackjack, which I sent them ample screenshots of, but the winning hand was never credited to my account. This was in December. Any time I tried to follow up they would just say someone would get back to me, but I never ever heard a thing.
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1 year ago
Dear jonathancharrier3,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ocean Spin Casino.
Could you please forward your game history to tomas@casino.guru and other supporting evidence the winnings should have been credited to your account? Please highlight the exact time of the incident.
Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Tomas
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1 year ago
Thanks for your reply.
Could you please advise why you closed your account in the casino?
Were you in contact with the casino regarding the issue despite your account being closed?
Could you please share with me the related communication between you and the casino?
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1 year ago
Yup I be contacted then several times since I closed my account. Reason I closed it because I got tired of the same generic response any time I asked about it. All I was told was that is hear back via email soon. It's been 3 months now. I absolutely do not trust this casino, and wouldn't never deposit another dime here, and there really was nowhere to file a complaint against this casino until I saw it on casino guru, so it made most sense to close it and just assume i wouldn't see my winnings
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1 year ago
Thanks for the confirmation.
Since you closed your account the casino might disregard the investigation into your issue. We can't compel the casino to proceed further.
Thanks for your understanding. Since there is no further action we can take regarding the matter, the complaint will be closed. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
