NYspins Casino UK - Player’s account is stuck in a verification loop.

I deposited £25 when making a nyspins account.After i uploaded my documents my account was thrown in a unescapable loop for over a week now i have emailed nyspins 3 times but all times have been ignored and i would have used the live chat, but with the verification loop anytime I click on anything, it just does the same thing

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

Hello

If I remember correctly it was the 23rd of June and I used my Driving Licence pictures of back and front for verification. Before verification, I was depositing £25 and after putting the documents for verification. I've been stuck on the manual verification screen since then. I would like to also add that I haven't received any verification from nyspins to my email, not even when I created my account

Thank you

hello just a update im still dealing with the same problem with no access to my funds

Thank you for your reply. Could you please forward all documents you provided to the casino for verification, along with any communication between you and the casino’s customer support?

You can send the information to my email address: attila.g@casino.guru.

Thank you very much for your patience and cooperation.

hello

i will be sending all screen shots of email to ny spin with not reply from them.and i will send my driver license for what i used for my id

thank you

Hi

Sorry i did both you should have the same attachments in your email

Thank you

update: still on loop with money in account. no changes.

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

there is still no change

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Lisaoc72,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear about the issue you have with the casino.

I will now contact NYspins Casino UK outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

hello

thank you

Hello

I have received an email from nyspins saying that my account has been verified and all limitations have been lifted since the 23rd from when I opened my account. And my account is still dealing with the same problem i have emailed them saying that I am still dealing with the problem with screenshot proof now waiting for a reply from them

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Lisaoc72,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina