NV Casino - Player's withdrawal is delayed.

Dear sir/madam

I am filing a formal complaint against NV Casino (ID: 77059701). My account is fully verified (Approved), yet my withdrawal is being repeatedly rejected. They demand a photo of a physical card, despite me providing an official Skrill Transaction Report (Consumer ID: 230130336) proving the card is Virtual. The casino has disabled Live Chat and is ignoring my emails.

According to the CGA regulation regarding player protection and fair gaming, the operator is obliged to process withdrawals for verified accounts. My account (ID: 77059701) is already Approved, and I have provided the necessary Skrill Transaction Report (Consumer ID: 230130336) as proof of my virtual card ownership. The continued refusal to pay, based on a request for a physical photo of a non-existent plastic card, constitutes a violation of the fair gaming principles and reasonable KYC practices outlined by the regulatory authority

Below are the links the operator uses

https://nv72.casino/en

https://2nv109.casino/en

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NV Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did you have a chance to explain to support that the card you used for deposits is virtual only? What response have you received?
• Would you be able to film you accessing the details of your card with a second device in order to prove the ownership of the card, if requested?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your further communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear HerrPsy,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas