The player from Germany faces issues with the casino withholding their fully wagered winnings from the welcome bonus after playing several games. They have provided necessary screenshots to support their claim.
Noxino Casino - Player’s winnings are being withheld.
Opened
Current status
Waiting for player to reply
6d 21h 32m 5s
Noxino Casino
Safety Index 5.1 Below averageCase summary
Discussion
Public
Public
23 hours ago
Translation
My problem is that the casino has decided to withhold my winnings, which were fully wagered, from the welcome bonus. I first played €5 on Wild Card Gang, then €3.60 on Heart of Tiki, and finally €3.50 on Wild Wild West. All necessary screenshots are attached.
Automatic translation:
Public
Public
2 hours ago
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Public
Public
2 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you lost access to your account directly after completing the bonus wagering?
- Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
- Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
