Novibet Casino IE - Player's account is closed but still receives emails.

I have closed my account and removed my email yet I keep receiving emails from them I emailed them and the unsibscribe button doesnt work they are in breach of GDPR

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Novibet Casino IE.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm your player's account is inaccessible? When exactly was it blocked?
• Since when are you attempting to be removed from the casino's mailing list?
• Could you please share with me your communication with the casino regarding the issue or any supporting evidence of the incident? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Postout,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your reply.

Have you used both Google's unsubscribe option and the option to unsubscribe found in the footer of the email?

Could you please share your attempts to resolve the issue directly with the casino and what responses you received from the casino?

Send chat transcripts or emails you exchanged with support to me at tomas@casino.guru

Thank you in advance for your cooperation, and I apologize for the inconvenience.

I went over the communication you sent me, however none of the communication is in connection to this particular casino.

Please let me know if I overlooked any information. If you have any particular correspondence with this online casino regarding the issue, please send it to me, or post more information here.

Dear Postout,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We’ve closed this complaint in accordance with the player’s explicit request to close their casino.guru account. While we are sorry that we could not offer more assistance in this particular case, we fully respect the player’s decision.

Please remember that you are always welcome to reach out to us again in the future. If you encounter any issues with any online casino, whether related to withdrawals, verification, account access, or anything else, our team is ready to assist.