Nova88 Casino - Player's deposit is confiscated.

Nova88 Refuses to Return My 1,200 MYR Deposit After EDD Dispute

I am filing this complaint against Nova88 regarding the refusal to return my deposited funds of 1,200 MYR (approximately 280 USDT).

The deposits were made in USDT (Tether), while my Nova88 account was denominated in MYR.

Nova88 selected my account for Enhanced Due Diligence because the MYR currency/market selected during registration did not correspond with the information associated with my account.

The problem is that I have never claimed to be Malaysian. I do not live or work in Malaysia, and I never stated otherwise.

Nova88 requested Malaysian residence/employment documentation. I explained that I cannot provide documents that do not exist because I am not a Malaysian resident or employee.

Nova88 acknowledged this and explicitly confirmed that they understood my situation. However, they also told me that there was no alternative verification process available.

I did not refuse KYC/EDD. I repeatedly stated that I was willing to verify my identity, residence and source of funds using genuine documents.

Nevertheless, Nova88 suspended the account because their specific EDD requirements could not be completed.

I then asked what would happen to my deposited funds.

They eventually confirmed that my request to return the remaining 1,200 MYR (approximately 280 USDT) was declined and that the decision was final.

What concerns me most is that Nova88 never established any separate betting violation. In fact, they explicitly told me in writing:

"We are not stating in this correspondence that there has been a separate finding of system abuse, coordinated betting, or other prohibited betting activity."

So this is not a case where they have accused me of fraud or cheating and confiscated winnings. They are refusing to return my deposited funds, which were deposited in USDT, because their EDD process could not be completed, while simultaneously acknowledging that I cannot provide the Malaysian documents they requested and that they have no alternative verification process.

I repeatedly asked them to provide the exact T&C clause authorizing permanent retention/confiscation of my deposited funds in this situation. They only referred me generally to their suspension and AML/KYC provisions.

I would like Casino Guru to review whether Nova88's conduct is consistent with its published terms and fair gambling practices.

I have the complete email correspondence and can provide screenshots/documents showing the entire timeline.

Amount disputed: 1,200 MYR (approximately 280 USDT).

Original deposits: USDT (Tether).

I am requesting the return of my deposited funds.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise on the reason for selecting MYR as your account currency?
• Can you provide the exact dates on which you made the deposits to your Nova88 account?
• What specific documents did Nova88 request from you for the Enhanced Due Diligence process?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila