Nova Casino - Player’s withdrawal has been delayed.

UV. Casino guru, I ask you to intervene in the situation I encountered on September 6, 2026.

I have made more than one withdrawal and deposit at this casino!!!

As recently as September 5, 2026, I was withdrawing funds without any problems. As soon as I hit a multiplier in the game (x1150 for a bet of 5 UAH), I placed another withdrawal request after playing! Based on previous withdrawals, they were very fast and there were no problems!

So, I deposited 9,000 UAH for withdrawal, but they're not withdrawing it! Tech support has stopped responding, both on the website and in the Telegram channel.

I just wrote that there were problems with the chat and that the withdrawal verification time takes from 5 minutes to 6 hours.

This regulated time has already ended + I go to the operator’s website, read a bunch of messages and do not give a single answer, they simply ignore me!!!

In the grand scheme of things, this all seems incredibly inappropriate! What kind of casino is this that's causing difficulties when withdrawing 9,000 hryvnias?

I also want to note that I played with real money!

I have drawn conclusions more than once

I will publish screenshots of correspondence and screenshots of deposits and withdrawals on this site as confirmation that I have previously withdrawn funds from this resource.

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Dear matrosov033,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 12 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 12 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Karla M.