HomeComplaintsNorth Spin Casino - Player’s account is closed and withdrawals are delayed.

North Spin Casino - Player’s account is closed and withdrawals are delayed.

Opened
Current status

Waiting for Casino Guru to reply

6d 11h 0m 16s

North Spin Casino
Safety Index 7.1 Fresh casino

Case summary

The player from Portugal deposited €650 and won €2,000 but faces repeated cancellations of his withdrawal requests without explanation. After 15 days of waiting and receiving generic responses, his account was also closed.

Written by Attila
Complaint Specialist
Submitted: 20 Jul 2026
Public
Public
yesterday
ptTranslationgb

I created an account at this casino, and it’s turning out to be the worst experience of my life!


I deposited €650 and played. I won €2,000.


Whenever I try to withdraw the money, they keep canceling my withdrawal without any explanation!


I’ve been waiting for 15 days, with cancellations for no reason and no explanations.


They send generic responses and don’t care.


I’m attaching some screenshots of the conversations and the pending withdrawal!


They closed my account for no reason!


DO NOT play at this casino—it’s a scam, and you’ll never see your money again!



Automatic translation:
Public
Public
13 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
13 hours ago

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
  • Did you pass the verification before you lost access to the account?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Waiting for approval
Waiting for approval
12 hours ago
ptTranslationgb
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.