The player from Portugal deposited €650 and won €2,000 but faces repeated cancellations of his withdrawal requests without explanation. After 15 days of waiting and receiving generic responses, his account was also closed.
I created an account at this casino, and it’s turning out to be the worst experience of my life!
I deposited €650 and played. I won €2,000.
Whenever I try to withdraw the money, they keep canceling my withdrawal without any explanation!
I’ve been waiting for 15 days, with cancellations for no reason and no explanations.
They send generic responses and don’t care.
I’m attaching some screenshots of the conversations and the pending withdrawal!
They closed my account for no reason!
DO NOT play at this casino—it’s a scam, and you’ll never see your money again!
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Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
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