North Casino - Player's winnings have been confiscated.

North Casino has confiscated €3,217 in winnings generated during my 3rd Deposit Bonus, citing a breach that occurred during my 2nd Deposit Bonus — a separate, prior bonus.

The facts are not in dispute:

The alleged breach occurred during my 2nd Deposit Bonus

My winnings of €3,217 were generated entirely during my 3rd Deposit Bonus

The casino has not alleged any breach of the 3rd Deposit Bonus terms

I placed no bets that violated any rules during the 3rd Deposit Bonus

The casino's position is that a breach in one bonus can void winnings from any future bonus, indefinitely. They have cited no specific clause authorising this. When asked repeatedly to provide the exact T&C clause and wording, they have responded only with general paraphrases of policy.

The contradiction in their own correspondence: In one of their emails, a support manager advised me: "To avoid similar situations in the future, we kindly recommend ensuring that all bets remain within the allowed limits while a bonus is active." The phrase "while a bonus is active" directly implies the rules apply per bonus — not across all future bonuses indefinitely.

What I am requesting: Reinstatement and payment of my €3,217 in winnings from the 3rd Deposit Bonus, which were generated without any breach of the applicable terms.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Could you please advise on the timeline of the events? When did you complete the wagering of the second deposit bonus and when was the third deposit bonus activated?
• Do I understand correctly that you have violated the max bet rule while wagering the second deposit bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila