North Casino - Player’s account has been closed and winnings confiscated.

I have been playing at Nort Casino for the last few weeks as they offered nice bonuses to me. They offered me a VIP bonus of 150% on top of my deposit which I accepted and lost. They then offered a bonus of 126% on top of my deposit which I accepted and won. Now they have disabled my account and said they will not pay the money I won to me.

I have won a couple of times before and they paid me I have also lost a lot of times before as well.

All I done is play random slot games that I thought looked good. I never went over the maximum bet and I always completed any wagering that was required to do.

This is what they said to me in the email.

Account Review Outcome - North Casino

North Casino Support <[email protected]>

Wed, Jan 14, 5:20 PM (18 hours ago)

Hi Keith,

During the recent review of your account, our Payments team has identified betting patterns that are in violation of our Terms and Conditions concerning bonus usage. This behavior was also observed in your previous gameplay history and has been determined to be deliberate.

As a result:

Your current withdrawal request has been canceled.

The associated funds have been confiscated due to non-compliance with bonus rules.

Your account has been permanently banned from our services.

Please note that this decision is final, and no appeals will be accepted. We appreciate your understanding and adherence to our policies.

Regards,

Aether

North Casino Support Team

www.northcasino.com

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which slot games you played while your bonus was active?
• Did you switch between different games while playing with the bonus?
• Did you use any software, tools, or external applications that could have influenced the outcome of the games during the bonus play?
• Could you please describe your gameplay style in more detail?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

I cannot fully recall every individual game I played, as I moved between different games regularly because I like to try new ones. I believe most, if not all, of the games I played were from the provider BGaming, as many other providers were blocked due to country restrictions when I attempted to access them.

I did not use any tools, software, or automation to play. I simply selected games at random and used the in-game Autoplay function when available, switching games whenever I felt like trying something different. I do not understand what is being implied here — I assumed it was entirely acceptable to explore different games for entertainment.

I also confirm that I never placed any bets above the maximum permitted stake of €5.

Kind regards,

Dear Digdoug94

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello there,

Thank you Digdoug94 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask North Casino for their help in resolving this complaint. We would like to know why the player's account was closed and winnings confiscated.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Kahnawake Gaming Commission (https://gamingcommission.ca/interactive-gaming/complaints/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Peter