The player from Canada had requested a withdrawal less than two weeks before submitting the complaint. Their money had not been received yet. The withdrawal delay was explained as a common occurrence due to potential pending KYC verification or a high volume of withdrawal requests, and players were advised to wait at least 14 days before escalating the issue. The player’s issue was marked as resolved after cooperation and confirmation from her side. The complaint was closed with no further action needed, and the player was encouraged to contact the Complaints Resolution Center for any future problems.
North Casino - Player believes that their withdrawal has been delayed.
Closed
Our verdict
Other
Amount: C$5,300
North Casino
Safety Index:Below averageCase summary
Discussion
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1 month ago
Hi friends!
I played at Northcasino. I followed all terms of the bonus to the tee.
Max bet $5 or 10% of your balance.
They took my money and said I breached this betsize. This is not true and never happened
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear LeMessican,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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3 weeks ago
We’ve closed this complaint in accordance with the player’s explicit request. While we are sorry that we could not offer more assistance in this particular case, we fully respect the player’s decision.
Please remember that you are always welcome to reach out to us again in the future. If you encounter any issues with this or any other casino, whether related to withdrawals, verification, account access or anything else, our team is ready to assist.
If you change your mind or feel you need our support, we will be here to help.
Thank you,
Karla
