Nords Casino - Player’s withdrawal is pending.

I lost 550€ here in november of 2023 and didnt play since. On the 25th of August I received an advertisement call from a finnish speaking individual, who told me that the site had undergone multiple updates including instant withdrawals. Seeing the site supported Trustly I did not think about it twice and deposited 200€ a couple of times, losing them immediatly.

On my third deposit of 100€ I won 400€, which I went on to withdraw on the 7th of september. KYC was complete in less than 12 hours, and after that to this day the withdrawal is pending.

The chat is useless, so is their email. Exact same copy-paste message, every single time. There is no reason provided for not honoring their promise of instant withdrawal which I find completely unacceptable considering their MGA license.

On top of that the phone advertisement where they plainly lie to you and very predatory T&C makes me question how they even hold the MGA license.

Please note that during any of my activity on this site I have always rejected any offered bonuses, seeing how predatory their policy is on those.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear pyry82,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas