The player from Finland had trouble withdrawing his winnings after attempting to use the same card for withdrawal that he had used for deposit. Although his account was fully verified, there had been no response regarding the manual withdrawal he requested after expressing a desire to close the account. We asked for clarification about his account, bonus use, and withdrawal history, and he later confirmed that the money had been received in his account. The complaint was then marked as resolved because the winnings were paid out.
NordicBet Casino DK - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €111
NordicBet Casino DK
Safety Index 8.8 HighCase summary
Discussion
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1 month ago
Translation
I deposited money with a card and won, tried to withdraw using the same method but it didn't work. I wanted to close the account and they said they would do a manual withdrawal. No money appears and no answers come from them.
The account is fully verified.
Automatic translation:
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1 month ago
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1 month ago
Dear eedisivac,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal.
To help me better understand your case, could you please answer the following questions?
- Have you made any successful withdrawals from this casino before?
- Did you accumulate your winnings with or without an active bonus?
- Do you currently still have access to your casino account?
- Could you please confirm whether the disputed amount represents the remaining balance currently in your casino account that you would like to withdraw?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
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1 month ago
TranslationHi. I received the money in my account today, thank you.
Automatic translation:
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1 month ago
Dear eedisivac,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Karla Mayfly
Casino.Guru
