NolimitWay Casino - Player's withdrawal is delayed at Nolimit Way Casino.

I am submitting a formal complaint against Nolimit Way Casino due to an unjustified delay in processing my withdrawal of 1,200,000 ARS via Bitcoin, requested on July 30th.My account is fully verified. I completed the standard identity check, and on Saturday, August 1st, the casino officially approved my selfie holding my ID (42640448), displaying a green confirmation banner stating that my documents were approved successfully.There are no remaining requirements on my end, but my withdrawal remains stuck in "Processing" status. When contacting support, I am repeatedly given automated responses from agent "Martin(bb)", telling me to "simply wait" due to high workload, refusing to provide any transaction Hash or real solutions. I request CasinoGuru's assistance to urge the casino to release my winnings.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Irina98,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 7 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 7 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Karla M.