NolimitWay Casino - Player's withdrawal is delayed at Nolimit Way Casino.

I am submitting a formal complaint against Nolimit Way Casino due to an unjustified delay in processing my withdrawal of 1,200,000 ARS via Bitcoin, requested on July 30th.My account is fully verified. I completed the standard identity check, and on Saturday, August 1st, the casino officially approved my selfie holding my ID (42640448), displaying a green confirmation banner stating that my documents were approved successfully.There are no remaining requirements on my end, but my withdrawal remains stuck in "Processing" status. When contacting support, I am repeatedly given automated responses from agent "Martin(bb)", telling me to "simply wait" due to high workload, refusing to provide any transaction Hash or real solutions. I request CasinoGuru's assistance to urge the casino to release my winnings.

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Dear Irina98,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 7 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 7 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Karla M.

Hi, how are you? Yes, my account has been successfully verified using photos of my ID and a selfie. It's been more than 7 days since my withdrawal request and I still haven't been paid.

Dear Irina98,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, no, I haven't received the money or any response from them.

Dear Irina98, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla M.

Hi, this is my first withdrawal. I had previously won 160,000, but when I tried to withdraw, they made me decline the bonus so I could withdraw. They deducted the bonus, and with the remaining balance, I continued playing and won 1,200,000. I was playing casino slots.

Dear Irina98,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, XMunya,( munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Irina98

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

At this point, I would like to invite a representative from NolimitWay Casino to join this discussion and provide their comments regarding the matter.

Dear NolimitWay Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.