NolimitWay Casino - Player's withdrawal is delayed.

I have requested a withdrawal and am not receiving my money. I am sending a screenshot of the conversation. I am in contact with them several times a week and am receiving a response according to the picture I am sending.

Dear sussiejohansen43,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

Requested withdrawal January 23 at 2:41 p.m. It says on my request. I have never withdrawn money before, it says I was waiting for 4,090 kronor, but on my request it says 4,479 kronor, so I don't really know the exact amount as it says different things.

Regards, Susanne

Thank you for your reply, sussiejohansen43. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Did you pass the verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

Yes, I passed the verification.

Collected them with bonus but deposited money needed to make my withdrawal.

Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Thank you very much, sussiejohansen43, for your cooperation. I will now transfer your complaint to my colleague Martina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Yes, I hope so. Thank you very much.

Regards, Susanne

Dear sussiejohansen43,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact NolimitWay Casino outside this complaint thread and let you know any new information once I receive it.

Thank you in advance for providing the information.

Hello Martina

Thank you very much and I really hope I get my money.

Regards, Susanne

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello

Really hope they answer

Regards, Susanne

Hello Susanne,

I know.. so do I! I keep trying to get them involved in resolution. We´ll see.. Thank you for being patient.

Thank you so much for helping me get my money.

Asked the casino again about my money and got this response: Unfortunately, security information is not transmitted on withdrawal requests.

Don't understand what they mean.

Regards, Susanne

Dear Susanne, it seems that they cannot share some security information. Try to ask them if there is anything else they need from you to make this withdrawal go through.

I will try to contact them again to get some answers.

Hello

Yes, I'll ask that directly.

Got this answer:

As I see it at the moment, nothing further is required of you.

Regards, Susanne

Unfortunately, I did not get any helpful answer JUST YET.. However, I do still hope that they will get back to me. Otherwise the delay is starting to show signs of intentional stalling the withdrawal on the casino´s side which we consider against fair gambling practices. And I will have to close this complaint as unresolved, having a negative impact on the casinos rating..

Hello

I hope they answer you and give me my money. What else should I do, should I play for them?

Regards, Susanne

Dear sussiejohansen43,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Martina Bennett