NolimitWay Casino - Player's withdrawal is delayed.

Hello,

I have requested a withdrawl since 19/12/24. They asked me to verify my account so i did. I've been notified that my account has been verify succesfull after they asked me to upload selfies with my ID and my Bank Card. I 've been in touch with them many times about my withdrawl and they telling the same thing every time, that the financial department is handling my request. Still nothing. 

Dear Jasmine27, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format?

Which of your documents have not been verified by the casino yet? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Thank you so much for your response.

I fully understand the procces and i strongly aggree with it.

The documents i haved provide to them are my id and my credit card,witch they aprroved. After that they asked to upload selfies with my id and credit card and so i did. They also aprroved everything.

The last document i've send was at 23/12/24 and they aprroved it the same day.

All of my documents have been aproved from the casino, i didnt have any promblem with it.

Best regards.

I would like to inform you that i riceived the money to my account this mornig!

Thank you for your time I apprecied it.

Best Regards.

Dear Jasmine27,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru