NolimitWay Casino - Player claims that payment has been delayed.

I am writing to formally report an unresolved issue with Nolimit Way Casino regarding unpaid winnings from the Pragmatic Play "Drops & Wins" promotion.

Date of Win: 21 June 2025

Game: Pragmatic Play

Winning Amount: €482.05

Bet ID: 57895652346***

Campaign End Date: 25 June 2025

Following my win after 20 free spins in drop wheel, a message on the game screen confirmed the reward and stated it would be credited on the next business day. However, to date, I have not received the winnings. I have contacted Nolimit Way support numerous times and received only vague replies stating that the matter is under review.

This lack of resolution and transparency is unacceptable. I am now requesting assistance from your platform to help mediate this issue and ensure that my winnings are paid promptly.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear Casino Guru team,

Thank you for your reply. I would like to clarify that this issue is not about a standard withdrawal delay.

I won €482.05 on 21 June 2025 during a Pragmatic Play "Drops & Wins" promotion at Nolimit Way Casino. However, the casino has still not confirmed the win or credited it.

They keep responding that the matter is "under project department review," but it's been almost two weeks with no real update or confirmation.

I am concerned the win was never submitted to Pragmatic Play or is being ignored.

I would really appreciate your help looking into this further.

Best regards

Dear player, could you please forward any relevant communication along with your game history in Excel format to dominika.l@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that, without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Dear Dominika I sent the details to the email mentioned above

Dear player, I would like to inform you that I have not received the game history in Excel format. Could you please send the game history to my email address at dominika.l@casino.guru?

Additionally, I would like to ask if you have received any updates from the casino regarding this matter, or if they are still reviewing it on their side.

Dear Dominika the casino keeps saying the matter is under review, but no concrete updates or timelines have been provided...

Issue is solved

Dear player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru