No Limit Casino - Player’s winnings have been confiscated.

I registered about a month ago and used the 50% first deposit bonus to deposit $100 and receive a $50 bonus.

I played slots and won, so I requested to withdraw $2900.

I was asked to verify my identity, so I submitted everything.

After that, I was asked for the details of the sender of the initial deposit to my cryptocurrency wallet.

That was purchased from a third-party buyer.

I submitted the purchase receipt, correspondence with the purchasing agent, and my pay stubs for three months as proof of the source of funds for the purchase.

After that, I received an email informing me that it had been confiscated.

I have submitted all the requested documents, and I believe this confiscation is unjust, so I would appreciate your cooperation.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nolimit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the verification requirements and the reasons and justification for account closure? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I played slots.

I will forward the conversation to email.

Hello mahogany,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your reply.

Do I understand correctly that you exchanged cash for crypto, without any confirmation other than the chat exchange screenshot?

Please let me know.

I exchanged my cash for cryptocurrency and used that cryptocurrency to gamble at a casino.

Thanks for your patience.

I apologize, but without evidence that you legitimately bought and transferred crypto that belongs to you, we might not be able to convince the casino.

Please let me know if there is any information I might have overlooked.

Looking forward to your reply.

Dear mahogany,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I submitted the receipt from the time of purchase, but it was not accepted.

Have you been able to contact the casino?

Thanks for your patience.

Could you please share with me a screenshot from your crypto wallet showing the deposit made to the casino?

Send this information to my email at tomas@casino.guru

I apologize for the inconvenience

I sent you an email. Please check it.

Dear mahogany,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo (jakub.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello mahogany,

We would like to update you that due to Kubo, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kubo has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kubo will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear mahogany,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

As part of our standard procedure, I would normally invite a representative from No Limit Casino to join this conversation. However, since they have not yet registered a representative account on our platform, they are currently unable to respond directly within this thread.

Additionally, since this is the first complaint we’ve received involving No Limit Casino and there is no prior history of their cooperation in resolving similar cases, it’s difficult to anticipate their level of engagement. That said, I have already reached out to their team through an alternative channel, providing the details of your case along with an invitation to join our platform as a representative and I’ll keep you updated here as soon as I receive any further information.

Thank you for your understanding and patience.

Best regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear mahogany,

I would like to inform you that I have been contacted externally by the casino representative, and the discussion is still ongoing.

Just to clarify, if I understand the issue correctly, you exchanged cash for cryptocurrency, received the cryptocurrency into your own crypto wallet, and then used this wallet to deposit funds into your casino account. Is that correct?

Thank you.

Dear mahogany,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kubo
Casino.Guru