The player from Japan had cleared the conditions for a welcome deposit bonus but had not received his funds after requesting a withdrawal. Despite the terms stating that withdrawals would be processed within two business days, he had not received any response from customer support after multiple attempts. The complaint was resolved after it was confirmed that the casino was processing the player's withdrawal in multiple transactions according to standard account limits and thresholds. The player had received a significant portion of the funds, and the remaining balance was to be paid out progressively. We marked the complaint as resolved following the player's confirmation of receipt.
Nitrobet Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €4,800
Nitrobet Casino
Safety Index 8.1 HighCase summary
Discussion
Public
Public
3 months ago
Dear Seta1010
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Petra
