Nitrobet Casino - Player's account has been closed unexpectedly.

I've logged in today and noticed in my account I won a BGAMING drop valued 80000€ in real balance.

After requesting a withdrawal for 500€ which was my daily limit I opened a ticket with them to increase my withdrawal limits.

After an hour or two I was logged out of my account with the error message saying that my account has been deactivated and that I should contact support.

With this said I've sent an email and haven't received a reply.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear iTzEcztazy,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

• Did you accumulate your winnings by playing casino games, sports betting, or both?
• Did Casino communicate with you the reason of blocking your account?
• Had you completed KYC verification before you lost access to the account?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear iTzEcztazy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.