Nitrobet Casino - Player encounters withdrawal restrictions.

Hi, I played some slots and placed some sports bets, and ended up with a balance of €2,459. I've already wagered 3 times the amount I deposited, but I can't withdraw the money—it only lets me withdraw a certain amount. They didn't say anything in the chat, and they didn't say anything in the email either.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila