NineWin Casino - Player’s withdrawals have been delayed.

I made 4 x withdrawals.

5th July £200

6th July £350

10th July £200

10th July £350

they have only paid me 1 x £550 in withdrawals.

I have proven this with my bank statement and they have sent me the same "proof of payment" twice.

Total winnings on ninewin website £2,619 my bank Statement shows only been paid €2443.24 which is 2,059.22 Pound sterling.

I have emailed, used the live chat etc to no avail. They have now blocked me from using live chat and ignoring all emails

Dear Lauren1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nine Win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share screenshots of your withdrawal requests as they appear in the withdrawal history of your player's account?
• Could you please share your communication with the casino related to the issue? Send emails or chat transcripts including the proof of payment from the casino to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hiya

Many thanks for your quick response.

I have sent everything over to you via email just now.

Many thanks

Lauren

Thanks for your emails.

• Did you ask casino support for a refund of the missing amount?
• Other than sending you the payment confirmations, did casino support or the casino's financial department offer any explanation for the difference in the paid-out amount?

Dear Lauren1989,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.