NineWin Casino - Player’s account is closed amid claims of manipulated gaming.

I am filing this complaint against Ninewin Casino due to unfair gaming practices and technical manipulations. My total losses are much higher than the amount I initially requested as a settlement. I previously offered to settle for £1,000 as a gesture of goodwill, but given the casino's dismissive attitude, I am now seeking a full investigation into my total losses.

Specifically, in the 'Gates of Olympus' game, every time I started to win, the system forcefully logged me out with a 'Please log in' error. Furthermore, after I achieved significant wins on Roulette, the casino completely removed the game from their website to prevent me from winning further.

The casino offered me a £500 bonus to drop the case, which is insulting considering the thousands of pounds I have lost due to these technical 'errors'. Their email response hides behind 'RNG' excuses and ignores the systematic kicks I experienced. I demand a full refund of my deposits and fair compensation for these manipulated gaming sessions.

"I have increased my claim to £20,000 because, following my formal complaint, the casino has now blocked my account, preventing me from accessing my history and funds. This retaliatory action, combined with the technical manipulations I experienced and the psychological stress caused by their VIP management's constant deflections, justifies a higher compensation for my total losses and unfair treatment.

have many more screenshots and chat logs regarding this dispute, but I could only upload a limited number due to the attachment limit. Please let me know if you need further evidence, and I will be happy to provide all remaining documents via email or other means."

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear GamerTurk2024,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila