Nine Casino - Player lost a bonus balance after device shutdown.

Today I have deposited 50 euros in nine casino I have lost them and I have made a deposit of 100 more I have accepted a bonus when I had 1326 I ran out of battery and the mobile turned off when I accessed nine casino again the balance was at zero. I contacted them and they only know how to tell me that I have canceled the bonus and that is not true I was playing with 1326 and my mobile phone turned off I have not done anything else and I find it a scam

Dear Xarlio36,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication and supporting evidence to petronela.k@casino.guru?

Please confirm that you haven’t provided access to your account to anyone else.

Looking forward to hearing from you. Thank you in advance for your reply.

Best regards,

Petronela

Dear Xarlio36,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.