The player from Switzerland faced issues withdrawing winnings after using free spins at Nevadawin and completing the required KYC process. Despite sending documents for verification on February 15th and following up on February 17th, he had not received any feedback regarding his withdrawal request. The complaint was ultimately rejected due to the player's lack of response to follow-up questions from the Complaints Team, which hindered further investigation.
Nevada Win Casino - Player's withdrawal request is delayed.
Closed
Our verdict
Player stopped responding
Amount: €100
Nevada Win Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
10 months ago
Translation
I received free spins no deposit at Nevadawin. I have strictly adhered to all the requirements regarding the bonus terms. I would like to make a withdrawal. I asked for the withdrawal via live chat. I was told that I should send the email the documents for the KYC check must be sent. I did that on February 15th and received no feedback. On February 17th I sent another email and received no feedback.
Automatic translation:
Public
Public
10 months ago
Hello WorldSwissPlay,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nevada Win Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
