Neospin Casino - Withdrawal of player's winnings has been delayed.

Refusing to verify account and complete withdrawal.

STAY AWAY!! Literally deposited $50, which they were so quick to take and then won like $262 with it, super small amount. For the last little while they have been beating around the bush about verification and how the withdrawal process works. Seeing other peoples posts, I now fully agree with them. Refusing to pay out $262 is a pathetic joke. Let’s see if the casino even responds

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Lossh,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for your feedback. We'd like to clarify that both verification and withdrawal procedures are carried out strictly in accordance with our site's terms and conditions.

We can confirm that our support team provided you with the correct timeframes for verification during your communication with them. We can also see that your account has already been successfully verified, and your withdrawal will be processed within the standard timeframe outlined by our site. We kindly ask for your patience while this is completed. Thank you for your understanding.

Best regards,

Neospin Casino Team

Dear Neospin Casino,

Thank you for joining and updating us that player's account has passed verification.

Dear Lossh,

I understand you have been waiting for this issue to be resolved. Since the casino has now confirmed that your account is fully verified, please go ahead and request withdrawal of your winnings.

Please give us an update in a week if you have received your withdrawal. If your withdrawal hasn't been processed by then, please post a screenshot of your withdrawal request.

Dear Lossh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru