Neospin Casino - Player's withdrawal request is delayed.

Hello,

I would like to file a complaint against Neospin Casino regarding an unpaid withdrawal.

Casino: Neospin

Withdrawal Amount: $6,000

Withdrawal Method: Bank transfer

Requested Date: 31 July 2025

This is not my first withdrawal from Neospin, but this time the payment has been delayed without resolution. I was told the matter has been escalated to management, but since then I have received no clear updates, no timeframe, and no explanation as to why the funds have not been released.

My account is verified, I have not breached any terms and conditions, and there is no reason this payment should be delayed this long.

I kindly request Casino.Guru’s assistance in resolving this issue and ensuring Neospin processes my $6,000 withdrawal. For any further information, please feel free to email me directly.

Thank you for your support.

Best regards,

Chris

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

Did you accumulate your winnings with or without a bonus?

When was the last time the casino communicated with you regarding the delay in processing your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

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Hello Veronika,

Thank you for getting back to me. I appreciate your help with this matter.

The games I played were mainly blackjack and slots.

I accumulated my winnings without using any bonus (all from real money play).

The last response I received from the casino was on 15 August from my VIP manager (Aston). He told me that my withdrawal of $6,000 had been "re-escalated to management" and that I would be updated once he heard anything further. Unfortunately, I have not received any updates since then.

Please let me know if you need any further details from me. I really hope this issue can be resolved soon.

Best regards,

Chris

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Fitzile,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika