The player from Australia experienced issues with a $700 withdrawal that had not been received since June 13, 2026. He had contacted support multiple times but only received the same response, stating that the request had been forwarded to the finance department. We explained that withdrawal delays of up to 14 days could occur due to verification, payment provider issues, or high request volumes, and advised patience and cooperation with the casino. The player later confirmed that the issue was resolved, and the complaint was marked as closed in our system.
Neospin Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: A$700
Neospin Casino
Safety Index 7.3 Above averageCase summary
Discussion
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1 month ago
hi casino guru
i haven’t received my 700$ withdrawal from this casino
everytime i have try accessing support for help they gave same thing to say that they have forward the request to finance department
please help getting my withdrawal and yes i have been waiting for it since 13/06/2026 and yes my account is fully verified
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4 weeks ago
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4 weeks ago
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by gameplay investigation, payment provider issues, or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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4 weeks ago
hi ok i’ll keep you posted
just for record want to mention my account has been fully verified
i’ll keep you posted if i get the funds in my bank account if not then will try reaching you here again after 14 days as per your given instruction
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4 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear bhupender,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
