The player from Australia, a verified VIP at Neospin Casino, faces a delay with a AUD $50 deposit made via Neosurf, an instant payment method. Despite the listing, her funds have not been credited, and she has been instructed to wait for up to 48 hours due to "manual checks" and a "technical error."
Neospin Casino - Player's deposit is delayed.
Opened
Current status
Waiting for player to reply
6d 22h 56m 7s
Neospin Casino
Safety Index:Above averageCase summary
Discussion
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3 weeks ago
Neospin Casino – VIP Neosurf Deposit Delay
Amount: AUD $50.00
I am a verified VIP player at Neospin. I made a deposit via Neosurf, which is listed as an instant payment method. My funds have not been credited, and I have been told to wait up to 48 hours for "manual checks" and a "technical error
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3 weeks ago
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3 weeks ago
Dear atagA,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
atagA has 6d 22h 56m 7s to reply
Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
