Neospin Casino - Player's account has been closed.

Withholding of winnings ,advertising and accepting players in countries where they are prohibited from participating deliberately stalling verification process by constantly changing their requirements unethical closure of my account before releasing my money

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear CasinoisScam,

Thank you very much for submitting your complaint. I’m sorry to hear about the problems you’ve encountered.

To better understand your situation, could you please clarify a few points for us?

• When exactly did you register and start playing at the casino?
• Has the casino informed you in writing that players from your country are not allowed to participate? If yes, please forward that communication to me.
• Could you describe the verification issues in more detail? For example, which documents were requested, and at what point did the requirements change?
• When was your account closed, and did the casino give you any official reason for doing so?

If you have any emails, screenshots, or other communication with the casino, please feel free to forward them to petronela.k@casino.guru so that we can review everything properly.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear CasinoisScam,

Thank you for your reply so far.

To help us assess the situation more accurately, could you please also clarify the following points related to payments:

• Which payment method(s) did you use to make deposits at the casino?
• Which payment method did you request (or intend to use) for withdrawals?
• Have you successfully withdrawn any funds in the past from this casino? If yes, please let us know approximately when and via which method.

Thank you for your cooperation.

Dear CasinoisScam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru