Neospin Casino - Player claims that payment has been delayed.

Hello,

I am reaching out regarding my withdrawal of $6,000, which has been pending since December 20th. My account has been verified, and I have complied with all the necessary rules for the withdrawal. Unfortunately, I have not received any concrete updates from my VIP Manager, who keeps assuring me daily that things will be expedited, yet there has been no progress.

I kindly request that my withdrawal be processed as soon as possible.

Thank you for your understanding and prompt attention to this matter.

Best regards,

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Dear Michouchacha,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

anglais :

Yes, I understand, thank you. However, the request has still not been approved, and tomorrow will be a public holiday. After that, there will only be two days left before the weekend, so in any case, the money will not be in my account within the 15 days.

That’s why I came to you a bit earlier, but I truly hope everything will be resolved soon and that the situation will return to normal. Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Michouchacha,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila