The player from Italy is contesting an issue with Neon 54 casino, where a deposit made from his bank account via Mastercard has been deducted but not credited to his gaming account.
Neon54 Casino - Player's deposit is delayed.
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Current status
Waiting for player to reply
6d 8h 25m 10s
Neon54 Casino
Safety Index:Very highCase summary
Discussion
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Public
2 days ago
Translation
Good morning, I find myself once again having to contest the behavior of Neon 54 casino. This time it concerns a deposit made from my bank account with a Mastercard. The money was deducted but not credited to my gaming account.
Automatic translation:
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15 hours ago
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15 hours ago
Dear Riccardo01,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
