Neodice Casino - Player’s account is inaccessible.

Hallo

Möchte mich erkundigen was aus meinem "NeoDice" Konto geworden da diese Seite nicht mehr erreichbar ist ??? Hatte ca 67000 satoshi BTC.

darauf.

mit freundlichen Grüssen

Q. Denny

Dear dennyquitschau,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

When was the last time you managed to access the website?

When did you last contact customer support?

Do you have any proof of the balance remaining in your casino account?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear dennyquitschau,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hallo habe bereits mein Problem geschildert vor einer Woche unter dieser Email

[email protected]

Dear dennyquitschau, have you reached out to the casino?

Have you received any email regarding the website's closure?

Hallo ja habe über die email: [email protected] Kontakt aufgenommen aber bis heute keine Antwort erhalten wegen zahlreiche bearbeitungen anderer fälle...

Desweiterem habe ich leider von der Seite Neodice.com keine Mail erhalten über eine angekündigte Schliessung!

Thank you very much, dennyquitschau, for providing the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you dennyquitschau for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Neodice Casino for their help in resolving this complaint. We would like to know why is the player's account innaccesible and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Due to changes in legislation the casino currently doesn't operate under a valid license so there's no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter

We’ve reopened this complaint at the request of dennyquitschau. We received the following message:

Hallo wollte hier nur nochmal ein positives Feedback geben, die Seite Neodice funktioniert wieder und die alten kontostände waren noch vorhanden!Danke!

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter