Need for Slots Casino - Player's verification process is delayed.

Hi!

I'm currently trying to get through the verification process for the past 4ish weeks and still wasn't verified. The verification with ID was pretty fast/instant due to the provider they're using but now I'm stuck at the Proof of funds section. The first two statements I uploaded were wrong (which was my bad) but right after I submitted the right ones twice. Even the support said "Looks good"but they still got denied. After the 4th attempt they sent me an email trying to help me or investigate me. They asked for clarification of the deposits that have been made and which method I used (Kinda weird since it should all be on their website). After explaining that I used the Visa card from the Revolut bank and also reminding them that I've already uploaded my statements to the site, they asked for further clarification on some transactions I've done. Those included "Bitpanda", "OrangeBuddies Media B.V" and "Prime Insights Group LLC".

I replied to them that I don't quite know why they need that but then still explained the deposits on my bank account. After that they wanted to get a Statement of my Bitpanda account and proof of me owning the account. I kinda felt weird about the fact that they ask about these things because they're not related to anything towards the casino so I asked them about it and since then they've been "ghosting" me. It's been 5 days since I sent the reply and still no answer, even after asking again 2 days ago they still haven't answered.

So right now I'm unsure of what to do and if this is actually normal for a casino to do (this never happened in the past years I've been using casinos) and I'm debating on just refunding the money through my bank.

Any help is appreciated!

Kind regards.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Need for Slots Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was any income on your Revolut bank account related to winnings from a different online casino?
• Could you please explain in your own words what constitutes your main income?
• Could you please explain how much you deposited in the casino overall in the last 3 months?
• Did you achieve your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas